One of the advantages of choosing Techno D is its tele-service.
Awarded at the Siemens Pack Awards in 2018, it is constantly being improved to keep up with the latest technology.
We understand how important it is to resolve technical issues quickly. Our team is always available to support you at every step.
Our Customer Service operates from Monday to Friday during business hours. Each request is handled by qualified technicians, ready to guide you in resolving any issue.
We provide an innovative remote assistance platform compatible with Win CE and Win 32/64 environments, allowing us to monitor and operate control and supervision systems remotely, eliminating the need for on-site interventions.
Equipped with an HD infrared webcam, dedicated VPN, and the ability to remotely manage machine parameters via IP addressing, our remote assistance solution is suitable for both automated systems and semi-automatic dosing machines, meeting Industry 4.0 standards.
If a remote intervention is not sufficient, an on-site visit by our specialized staff can be arranged.
Opening hours and contacts
Monday to Friday from 08:00 to 17:30 excluding holidays
Tel: +39 0381 348294 – Internal 2
Opening hours and contacts
Monday to Friday from 08:00 to 17:30 excluding holidays
Tel: +39 0381 348294 – Internal 2
